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Case Studies

A Case Study in Creating Efficiency Through Strong Partnerships

Featured Client: Safety Management Services, Inc.
An INT client since 2000, Safety Management Services, Inc. is a comprehensive solutions provider for healthcare, life safety and fire protection compliance. Safety Management Services, Inc. (SMS Inc.) also provides the accreditation maintenance programs by high-profile organizations such as Centers for Medicare & Medicaid Services, The Joint Commission®, DNV, OSHA, and the EPA.

INT provides a rich mix of business services for SMS, Inc. With seamless integration across a number of departments, INT is able to keep SMS Inc. positioned as a leader in compliance, accreditation and regulatory affairs.
 
Leading by Design
Pairing creative marketing expertise with experienced graphic design talent, INT has provided the backbone for solid brand development. INT’s Design and Development work with SMS Inc. has included traditional print design, website design, e-marketing and other multimedia marketing needs - not to mention the award-winning marketing collateral design.

Through its role as a virtual marketing department, INT brings total accountability and a fresh approach to the marketing services provided to SMS Inc. Each year with a new design look, INT creates the annual seminar mailer, known in the industry as the premier resource for accreditations and certifications in life safety and emergency management. With a reliable and meticulous working relationship built on trust and dependability, INT was able to establish graphic stands for SMS Inc. that have led to quick turnaround times in design that have also brought lower costs and increased efficiency. INT has also been providing the ongoing online communications programs for SMS Inc., such as the monthly email newsletter, social media training and account set up as well as multimedia design for PowerPoint presentations and custom-designed CDs.
 
Accounting Services
Business needs are unique, which is why INT has worked to provide SMS Inc. with services that keep them balanced and on budget. Beyond the simple task of processing and presenting numbers, INT recognizes that the growth of SMS Inc. has largely been due to successful budget keeping and proper planning. INT provides the development aid of annual budgets as well as quarterly reviews to keep the bottom line looking good.
 
Keeping Connected With Technical Services
SMS Inc. operates in a fast-paced business environment. INT keeps SMS Inc. up to speed with a custom-designed computer network that includes TI Internet, website hosting and email through a hosted exchange that supports the communications of SMS Inc.’s employees, clients and customers. Mobile support, the cornerstone of modern communications, is provided by INT to support mobile devices such as the Blackberry, as part of the hosted exchange service, and the iPhone - for SMS Inc. staff who are always on the go, always connected.
 
As the front line of support for the systems, INT provides full access to technical support for desktops, servers and SMS Inc.’s local and remote users.
 
INT also maintains SMS Inc.’s hardware as a service and software as a service, where the company software is updated through monthly routine maintenance for desktops, including all Windows-based updates and anti-virus updates - all through unobtrusive remote management.
 
In addition to keeping the software updated and running smoothly, INT manages the monthly routine maintenance of their data file server in order to keep the computer system fast and healthy. SMS Inc.’s workability issues were solved when INT set up a solution for transferring documents online through a securely client-managed FTP site.
 
INT also works to integrate technical drawing services for SMS Inc.’s customer reporting service, using AutoCad to create building diagrams for their healthcare facilities.
 
Finding Efficiency in Project Management
INT helped SMS Inc. find efficiency through solving labor- and time-intensive tasks that were part of SMS Inc.’s ongoing services to clients. Particularly in SMS Inc.’s evaluation of healthcare facilities and reporting, where it used to take hours a day to accurately input data and generate reporting, INT stepped in to provide an inventive and streamlined new process. INT’s Excel experts took the form added formulas, pivot tables and intelligent design to create a new form that only takes 30-minutes to complete, ultimately saving SMS Inc. countless hours of time each week.
 
Results and Summary
INT and SMS Inc. enjoy a strong partnership. Using cutting-edge technology and outstanding design, INT helps propel SMS Inc. prepares healthcare and life safety professionals for the future.