Hosted Exchange FAQ and Troubleshooting
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Change Mail/MX/DNS Record for Your Domain
How to update your MX records Setup the following MX records in the DNS for your domain:
A. Primary / priority = 0; Server Name = mx1.intinc.net
B. Secondary / priority = 5; Server Name = mx2.my.intinc.net
An MX, or Mail Exchanger record, is a DNS record pointing to the server that is responsible for handling e-mail for a given domain.
The Priority is used when more than one MX record is entered. In this case the Priority number indicates the order in which the mail servers should be used. This enables the use of primary and backup mail servers.
GoDaddy
MX Records control where email that is sent to your domain goes. You only need to modify your MX Records if you host your domain with us and host your email account somewhere else. If you make a mistake, you can restore your default MX Records.
To Update Your MX Records
1. Log in to your Account Manager.
2. In the My Products section, click Domains.
3. In your list of domain names, click the domain name that contains the MX record you want to change.
4. On the Domain Details page, in the Total DNS section, click the Total DNS Control and MX Records hyperlink.
5. On the Total DNS Control Panel page, in the MX (Mail Exchangers) section, click the pencil icon in the Actions menu for the MX record you want to modify.
6. In the MX (Mail Exchangers) section, you can modify the following:
Priority
The priority that you want to assign the mail server.
Host Name
The domain name for the MX record you can enter @ to map the record directly to your domain.
Enter Goes to Address
mx1.intinc.net
mx2.intinc.net
TTL
The time increment for which the server should cache the information.
7. Click OK.
8. In the Results and Status window, click OK.
NOTE: For security purposes, the request to add, update, or delete an MX record must be verified with a response to the MX Record Change verification message before the MX record is added.
NOTE: You cannot set up your domain name to use more than one Mail Server at a time. If you have an email account through another email provider and then change your MX record to point to our mail server, you will no longer have access to your email account. Please verify that this is an action you want to take before making MX Record changes.
Register.com
Access to some of the technical settings for your account depends on whether or not you are using Register.com Domain Name System Servers, (DNS Servers).
If you use Register.com DNS Servers, then you can modify this information online by signing into your Account Manager and selecting the domain name you wish to make the changes to from the main menu.
Click on the link "Edit MX Record" from the ADVANCED TECHNICAL SETTINGS menu. Once inside you will be given the option to direct the email for your domain name towards the desired mail server.
NOTE: Make sure each entry is entered exactly as it appears in the following table, including the trailing dot at the end of each record.
| Priority | Mail Server |
| 10 | mx1.intinc.net |
| 20 | mx2.intinc.net |
Please Note: Modifications to your MX Record require between 12-24 hours to be acknowledged by the DNS Servers for your account.
Network Solutions
Configuring Your MX Records: Network Solutions
1. Go to www.networksolutions.com.
2. Click the Account Manager tab at the far right of the top menu.
3. Select Log In from the drop-down menu.
4. On the Account Manager Login page, enter your User ID and Password (which may have been referred to previously as a User Name or Account Number).
5. Click the Domains left menu tab.
6. Click Manage Domain Names.
7. Select the check box next to the domain you're using with Google Apps.
8. Click Edit DNS.
9. On the DNS Manager Settings page, in the Host Aliases: MX Records section, click Add/Edit. The Mail Servers table will appear.
10. Remove any existing MX records by checking the box in the Delete column to the right of the MX record.
11. Click Continue.
12. Enter or edit MX record in the Mail Server text box and its associated priority number in the Priority text box according to the table below:
NOTE: Make sure each entry is entered exactly as it appears in the following table, including the trailing dot at the end of each record.
| Priority | Mail Server |
| 10 | mx1.intinc.net |
| 20 | mx2.intinc.net |
13. Click Continue.
To check the DNS for your primary domain: Click Here
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