Hosted Exchange FAQ and Troubleshooting
| Return to FAQ Main |
Getting Started Guide
1. At the end of the signup process, on the "Thank You" page, click Users, then Add MS Exchange Users: Single. Alternately, if you’re not at the "Thank You" page, you can login to the Control Panel.
2. Select the version of Exchange Server that you use. Click Submit.
3. Enter information in the required fields for the new user, noted with an asterisk (*). All other fields are optional. Information in completed fields will appear in your company’s GAL (Global Address List).
From this screen you can also make a user an administrator of the company. Administrators can add other users, activate additional services and change user passwords.
Click Save Changes to add the new user.
4. Once your users are set up you will need to create a hosted Exchange mailbox for the CP Admin user. On the "Users list" page, find the row that contains your username. In the Actions column, click the drop-down arrow and select Exchange Enable. Hosted Exchange mailboxes will automatically be set up for all users you create.
5. Change the mail record (MX) for your domain. To complete this two-step process you will need to:
- Set up forwarding while your DNS change takes effect. This ensures that no emails are lost while your DNS propagates globally.
- Update the MX records for your domain's DNS so emails are delivered immediately to your new mailbox.
If you will be migrating your users slowly over time, you will need a "Setting Up a Split Domain " setup which allows you to share your domain across two separate email servers.
6. Setup Microsoft Outlook to connect to our Exchange servers.
| <<Back | FAQ Home | Next >> |