Hosted Exchange FAQ and Troubleshooting

Recovering Deleted Items in Microsoft Outlook (Exchange 2003 Only)

Problem: You are an Exchange 2003 user and "hard deleted" items from a folder either via Outlook or WebMail. A hard delete is when you either:

Delete items from a folder, which moves them to the Deleted Items folder, and then you subsequently empty your Deleted Items folder
Press Shift + Delete when deleting these items, in which case they bypass the Deleted Items folder.

Solution: You can recover your items one of two ways:

1. Via Outlook: If the items that you want to recover were deleted from the Deleted Items folder, click Outlook -> Tools -> Recover Deleted Items. This will give you a list of all the items that are recoverable. Highlight the items you want to retrieve and click Recover Deleted Items.

If you did a Shift + Delete from a folder other than the Deleted Items folder and you are an advanced Outlook user please read the steps below.

2. Via WebMail (Outlook Web Access):Login (OWA) to WebMail; right-click on the folder that you want to recover items from; click Open in New, and a new browser window will launch. The URL in this new browser will have a "/?Cmd=contents" at the end; change this to "?Cmd=showdeleted". The URL should follow this syntax:
https://exchange.intinc.net/company.username/deleted items/?Cmd=showdeleted

NOTE: Deleted items are only available for two days after you've done a hard delete.

Advanced User Instructions

If you did a Shift + Delete from a folder other than the Deleted Items folder, you need to add the following registry entry to enable the Recover Deleted Items option from that folder:

1. Start Registry Editor (Regedt32.exe).
2. Locate and click the following key in the registry: KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
3. On the Edit menu, click Add Value, and then add the following registry value:
Value name: DumpsterAlwaysOn
Data type: DWORD
Value data: 1
4. Quit Registry Editor.
5. Restart your computer.

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