Hosted Exchange FAQ and Troubleshooting

Adding POP/IMAP Account to Existing Hosted Exchange Profile

If you are using Outlook 2007 you can add a POP/IMAP account to your existing hosted Exchange profile.

In Outlook go to:

1. Tools > Account Settings > Email Tab.
2. Click New.
3. Select "Microsoft Exchange, POP3, IMAP, or HTTP"; click Next.
4. Check "Manually Configure Server Settings…"; click Next.
5. Select "Internet Email"; click Next.
6. Enter information for the new email account. The account does not have to be an email account associated with our hosted service. For information on setting up accounts that are on our service please click POP or IMAP.
7. Once your information is entered correctly click Next.
8. You will see the "Congratulations" Screen; click Finish.
9. Go back to the "Account Settings" window.
10. Select "Data Files".
11. Verify your new account is saving to the proper location. If it is going to the same location as your Exchange profile (i.e. .ost file) all the email will be merged into your Exchange inbox. If it is going to a .pst file it will create its own mailbox folder.
12. If you need to create a new .pst file, click Add.
13. Select "Office Outlook Personal Folder File"; click OK.
14. You can change the file name if you wish and then press OK twice.
15. To associate the email account with the new .pst file go back to the "Email" Tab and select the account.
16. Press "Change Folder" and select the .pst folder location.
17. Click OK.
18. Click Close.

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