Hosted Exchange FAQ and Troubleshooting

Create A Distribution List Via the Control Panel

If you are an Administrator you can create a distribution list via the hosted Exchange Control Panel to send email to multiple users from the same email address. To do this:

1. Login to the Control Panel.
2. Click Distribution Lists > Create Distribution List.
3. Fill in the required fields:
1. Enter the email address that will show for all emails coming from this distribution list (i.e: Info@yourdomain.com) If you have already assigned that email address to someone in your domain delete that email address and wait five minutes for the changes to propagate to the server.
2. Enter a description (i.e. Support Department).
3. Select the Point of Contact from the dropdown menu. This should be the individual managing members of the list.
4. Select the members of your domain to be added to the distribution list.
5. Add any additional email addresses that represent this distribution list (i.e.: Info@yourdomain.com also receives mail from Support@yourdomain.com and Help@yourdomain.com).
6. The Allow Messages to this List option allows you to determine who has permission to send to this list. Click Save.

It will take 5-10 minutes for the new distribution list information to propagate to the hosted server. It will not show up in Outlook until the following day as the offline copy of the Address List that Outlook uses is re-generated nightly.

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