Hosted Exchange FAQ and Troubleshooting
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Activation Error: "An error has occurred. Please contact your system administrator."
Problem:
During the enterprise activation of your BlackBerry you get the following error message: "An error has occurred. Please contact your system administrator".
This error occurs when the Enterprise Activation password on the BlackBerry Enterprise Server has not been set.
Solution:
You will need to reset the enterprise activation password. To do this:
1. Click Users.
2. Click the drop-down arrow next to users name and select "BlackBerry".
3. Click "Reset Enterprise Activation Password to cat".
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