Hosted Exchange FAQ and Troubleshooting

Palm Treo Wireless ActiveSync

You can use the ActiveSync software on your Palm Treo to wirelessly synchronize your email inbox and calendar.

Prerequisites:

1. An Exchange mailbox.

2. Palm Treo device with ActiveSync software. ActiveSync is part of VersaMail - if you do not have VersaMail please contact your provider to obtain a copy.

3. Subscription to a data plan from your cellular provider.

4. Ensure you can access the internet from your device by opening up your web browser and going to http://www.google.com. If this does not work, contact your cellular provider to troubleshoot.

Installation Steps:
The following steps should be done on your Treo:

1. From the icon list, click VersaMail. If you do not come to a setup wizard, press the menu button, click Accounts at the top, then on Account Setup.

2. Click New to set up an account and use the following settings:

Account Name: Exchange ActiveSync

Mail Service: Exchange ActiveSync

Username: <your e-mail address - e.g. YourName@YourDomain.com>

Password: <your password>

Email Address: <your primary email address>

for users on Exchange Server 2003: ActiveSync.intinc.net

for users on Exchange Server 2007: pop.intinc.net

3. Click Advanced and confirm the following values on the Incoming Server Settings page:

Port Number: 443

User Secure Connection (SSL): CHECKED

4. Click Next

5. On the Proxy Server Settings page:

Proxy Server: <blank>

Port Number: 80

Proxy authentication: Unchecked

6. Click Done

7. Click Sync. The length of time it takes to sync the first time will depend on the amount of data you have.

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