FAQ

General

What is a Screenshot and how do I take one?
How do I update Internet Explorer?
How do I use FTP in Internet Explorer?
Can I Fax over a 4G WiMax connection?

Web Development

Why don't I see the updates to my site?
How do I get ranked #1 on Google?
What is a splash page?
What is SEO?
What is Cross Browser Compatibility?
What are Web Standards Fonts?
Does a Website have an "Above the Fold" line?
What is the best video format for web?
Why won't my webpage print properly?
What is an RSS feed?
What can cause a Website to stop functioning on it’s own? (Legacy Code Issues)

Didn't find your question or answer? Please contact us.

What is a Screenshot and how do I take one?
A screenshot, screen capture, or screen dump is an image taken by the computer to record the visible items displayed on the monitor. A screenshot can help you solve your problems much faster and more efficiently.
Click here for instructions on how to take a screen shot.

How do I update Internet Explorer?
Simply go to the Microsoft website and follow instructions. Click here to go to the download center.

How do I use FTP in Internet Explorer?
To log on to a secure FTP site in Internet Explorer 5.x and 6:

Log on to the FTP site of your choice, click OK if you receive an error message, click File, and then click Login As.
In the User Name box, type your user name, and then press TAB.
Type your password in the Password box, and then press Login.

NOTE: The user name and password you enter in the Login As dialog box are passed through as plain text and may be displayed in the Internet Explorer title bar or status bar while you are connected to the site.

For IE7/8 Please use this additional step:
To manage the remote and locals files more completely, click the 'Page' menu button on the right-hand side of the IE 7 browser window and select the option, "Open FTP Site in Windows Explorer"

Can I Fax over a 4G WiMAX connection?
Just like you can fax over the internet, you will need to access a third party software to send a fax. There are a few services available, from free to paid. The more robust services allow for more customization, but to send a quick fax the free services work fine.

Why don't I see the updates to my site?
First, view the updated page and choose your web browser's reload or refresh command to update. If you still don't see your changes, next empty your browser's cache. Don't know how? See these instructions.

How do I get ranked #1 on Google?
Getting ranked #1, or even on the first page in search engines can be quite challenging for most companies. Our team of experts can work together with you to target your market(s) and optimize your web site so that it makes the most sense to search engines, and better yet, users. Combined with marketing efforts that make your site important to web surfers, we help you achieve a web presence that will significantly influence your ability to be the result of a search. Call us at (847) 215-4900 and you can speak directly to our SEO (Search Engine Optimization) experts.
Also see: Google Search Engine Optimization

What is a splash page?
A splash page is a temporary web page posted on the home page while developers are working on the site. Typically, they contain messages such as "Under Construction" and "Coming Soon". We recommend adding your contact information and brief keyword rich description of your business to start the indexing process with Search Engines.

What is SEO?
SEO is an acronym for Search Engine Optimization. This field is both an art and a science that requires a web development team to consider search engine (Google, Yahoo, Bing, etc.) algorithms, and the relevance of the content of a website to surfers who might want to engage a company’s products and services. Your team together with INT’s team of experts can focus on making your website one in which the user easily finds what they are looking for and readily understand how they get it from you. Along with proper structuring of your website (the science), we address other aspects of online marketing that make your company important on the web (the art). We would be happy to discuss more details regarding SEO and website development, call us at (847) 215-4900 and speak directly to an expert.

What is Cross Browser Compatibility?
Cross-browser means a website layout works with all versions of all web browsers.

INT Programming adheres to the standards of the following platforms and web browsers only: Firefox (MAC & PC), Safari (MAC), Internet Explorer 6.0, 7.0, & 8.0 (PC). Each of these browsers is developed by a separate company and does not adhere to the exact same standards. Provider will do its best to program styles and layout consistency across the different platforms and browsers, but cannot guarantee an exact match.

What are Web Standards Fonts?
Referred to sometimes as "browser safe fonts"; are fonts installed on both MAC and PC computers. (ex. Arial, Geneva, Times New Roman.) Using a browser safe font, allows more control over consistency across browser and the user experience.

Does a Website have an "Above the Fold" line?
Unfortunately, no. "Above the fold" is a graphic design concept that refers to the location of an important print news story on the upper half of the front page of a newspaper. There is a wide variety of screen sizes and resolutions used worldwide, that one cannot determined the specific "scroll-line". For more details please see: Blasting the Myth of the Fold

What is the best video format for web?
With the ubiquity of mobile devices that are video enabled, and some of the most popular being averse to flash, part of the job our web design team performs is to analyze your company’s goals in using video as part of your website. There are two parts of a video, the encoding and the container. A container might be WebM, Flash Video, MPEG 4, or Ogg. The encoding could be H.264, V8, Theora, or any one of many other types. While Flash video files(.flv or .swf) can be quite useful, if you want to have your video seen on the iPad or iPhone, you will need to offer another type of container. Our web design and development team will work with you to make optimal use of your video content, to ensure that a maximum number of users can view your video content.

Why won't my webpage print properly?
Websites are designed and built to be viewable on a computer screen. To include a print version of a webpage requires creating a print style template, which is an additional style layout. Many websites have a link to a Printer Friendly version fo a webpage (Ex. Mapquest.) There are als otips and tricks if you are trying to print a webpage see: "Printing the Web: Solutions and Techniques"

What is an RSS feed?
RSS is sometimes referred to as "Rich Site Summary". It is a web feed that allows a reader to view multiple streams such as blog entries, news headlines and more from one location using software such as a Feed Reader. For more information on please read Wikipedia.

What can cause a Website to stop functioning on it’s own? (Legacy Code Issues)
Web-based applications do not exist in isolation, but are part of a larger system that encompasses the entire Internet. The technologies that comprise the Internet "system" must all work together. This includes, among other things, computer hardware, network hardware, network protocols, Web server software, Web browsers, and other client software such as JavaScript. These technologies are all changing and evolving both to provide new features and capabilities, and to deal with issues such as security threats. As various pieces of the larger system are changed or updated, other pieces may need to updated to remain compatible. Here are two examples:

1. Most Windows users update their systems automatically when Microsoft issues updates. When the web browser is updated, it may render HTML differently or handle cookies differently or process javascript differently. This may cause a Website that worked with an earlier version of the site to break, and not function as it did previously.

2. Scripting languages for Web servers such as PHP are updated periodically to provide security fixes or additional features. Generally, it is advisable to update the servers to the newer versions of the software, and it may be required. For example, to maintain PCIDSS certification for the a client site, we needed to update to the latest versions of PHP due to security issues with earlier versions. Since the new versions of the PHP interpreter dealt with certain situations differently, we needed to update the web software to be compatible.

Didn't find your question or answer? Please contact us.