Technical Services
INT is a leading provider of Proactive IT Solutions. We also go beyond the traditional description of a Managed Services provider, because we manage more than your network-based services and information technology. INT provides a much broader range of technical services than other management service providers, which tend to limit themselves to monitoring servers, routers and firewalls. With a full spectrum of outsourced network management arrangements, INT puts a special emphasis on integrating your business processes, software and other applications to help you run your business smoothly.
Proactively protecting and monitoring your network, 24 hours a day, is a valuable element of network security. INT’s network monitoring service provides live fault management and bandwidth management and calls immediate attention to any issues that need to be addressed. We can then troubleshoot and solve the problem before it has a negative impact on your business.
The Benefits of Proactive IT Solutions with INT:
- Lower costs: Partnering with INT for all or a portion of your IT functions can lower your operational IT expenses by more than 70%.
- Predictable pricing: Monthly pricing is easier to budget.
- Competitive Advantage: Gain an advantage over your competition by having a fully staffed professional IT department working for you 24/7.
- Always there for YOU: We are available to support all of your employees 24 hours a day and we will work until the problem is solved.
- Add as you Grow: As your business grows, we can provide additional services for enhanced functionality and increased manageability.
- IT Support as you need it: Many businesses don't have the resources to employ a full-time IT manager to keep things running smoothly. That's where INT can help. INT is a single-source solutions provider that helps businesses evaluate their computer needs and assists them in designing and implementing efficient, cost-effective solutions for desktops, servers and networks.
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Desktop Support Services
INT provides 24/7 tech support with remote customer assistance. This also means we’ll monitor and manage your system’s performance. Most fixes and updates can be made with remote patch management at the click of a button. INT helps you by creating a stable working environment, ensuring desktop systems are running at maximum efficiency and are free of viruses and spyware. In addition to desktop support, INT provides assistance for:
- Anti-Virus/Anti-Spyware
- Alert Logic/Log & Threat Manager
- System Optimization and Clean-up
- Onsite Support
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Server Support Services
Similar to Desktop services, our Server assistance is also on-call 24 hours a day and is available remotely. We handle remote monitoring and can keep the services maintained and updated to ensure reliability and security. Our INT Server Support experts can help identify network problems before they become an issue, often resolving them before they cause an outage.
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Network Device Support Services
INT is dedicated to performance and reliability of your network. Your mission-critical business systems are dependent on the health of your network infrastructure, so we monitor your network remotely - and if an issue does arise, we provide onsite support performed by our staff of experienced network engineers.
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Printer Support Services
A big part of helping your business run smoothly is making sure the electronic files can become physical (printed) files. Using INT’s printer monitor functionality, you can see instant alerts when faults occur, such as paper jams, low-toner notifications, low paper/no paper scenarios and much more. With our print auditing, we can help network printers together, monitor their performance and even handle supply fulfillment for the equipment - so running out of ink and paper won’t put you in a jam.
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Asset Management
INT’s Asset Management service is the 360 degree solution for maintaining an entire inventory of computers, printers, network devices and software. In addition to reporting on all the minute details of your IT infrastructure, we also guarantee your organization exceeds all compliance requirements.
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IT Vendor Management
What we used to call a Single Source IT Vendor, INT can unload the burden of dealing with multiple vendors. We create efficiencies with one-source equipment procurement to get the best deals on hardware, software and devices by negotiating on your behalf. INT consults with you, as a team, to help simplify your growth challenges by evaluating the current technology in use and will strategize for future growth and with easily upgradeable systems.
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Project Integration
From initial analysis to project delivery, INT has the tools, resources, and dedication to meet schedules and stay within budgets. Our experienced project managers are adept at handling a wide range of projects with high degrees of complexity. In each case, INT is prepared to work closely with your team to achieve goals, create action plans, and ensure successful results.
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