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Optimize your technology stack to increase your team’s bandwidth, improve efficiency, and provide scalability. From using data and analytics to help make informed business decisions, to managing servers and networks, every business has become a technology business. Our technology experts leverage agile processes and are certified in the latest technologies and platforms, keeping you at the forefront of technology transformation.

Insights & Reporting

Data is only meaningful when used effectively. The value of any data strategy is to enable effective and efficient decision-making for your organization. Our business intelligence experts will transform your raw data into actionable insights for effective strategic, tactical, and operational decision-making.

Email Platform Migrations

Migrating to a new email client can solve a number of problems for your business, such as upgrading security and unifying your brand. With a focus on performance, security, compliance, and user experience, our team will assist with your migration with minimal impact on your current business processes.

Email Tenant Management

Managing user licenses, updating email accounts and settings, and configuring security settings can take you away from day-to-day business operations. Whether you’ve deployed Microsoft Office 365 or Google Workspace, our team can help take the load off of managing them so you can focus on your business.

Managed Technical Services

Demand for managed technical services has soared, largely driven by factors such as increased pressure to stay up-to-date with technological advancements, the need to maintain compliance, and a lack of technical expertise. From hardware and software maintenance to IT helpdesk and network security management, we will unburden your internal technical team’s workload.

Technology Services Frequently Asked Questions

What does the Discovery process look like?

There are 3 phases to the Discovery process for Managed Tech Services with INT. 

  1. You complete a Discovery Questionnaire: Includes questions regarding your current tech setup.
  2. Initial Discovery Call: We jump on a call with you to discuss your answers and address any questions.
  3. Discovery Onsite: A member of our tech services team visits your office to conduct a more in-depth Discovery exploration.

Based on what is uncovered during the Discovery process, INT’s Tech Services team will put together a set of tech services recommendations for you and recommend an INT Managed Tech Services package.

What is the expected response time once a ticket is submitted?

INT will establish a Service Level Agreement specifically for your business. This will dictate the response times depending on the severity of your issue.

How often will an INT team member visit our office?

INT will negotiate this on a case-by-case scenario based on the needs of your business.

What if my network is working well? Do I still need Tech Services?

Most networks that we encounter are far from healthy, even if they appear to be healthy at first glance. There is often much that can be done to improve the network, from installing patches to verifying and improving security, to replacing outdated hardware that will improve the average network. INT has the right technical skills and suitable network management systems to be prepared to proactively stabilize your network.

What is the difference between Break/Fix Services and Managed Technical Services?

These are the two leading models in the field of IT business support. The Break/Fix method is the process of offering IT support through a fee-for-service model. Under this model, the client is serviced on demand and billed only for that specific service received. Managed Technical Services, on the other hand, refers to the shared responsibility pertaining to an organization’s entire IT ecosystem. Unlike on-demand assistance with the Break/Fix service, Managed Technical Services involves a more proactive approach, with the provider working on and off-premises to keep the client’s systems and networks well maintained, monitored, secure, and up-to-date before the need for a fix arises.