Disclaimer: This Code of Conduct is intended to outline the expectations and standards for professional behavior when engaging with our company. It does not constitute a legal agreement or create any contractual rights or obligations beyond those already established in formal agreements. We reserve the right to update, modify, or amend this Code at any time without prior notice. The most current version will always be available on our website.

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INT Inc.
Customer Code of Conduct

Effective May 1, 2025 

Introduction

INT is committed to providing exceptional service and fostering a positive, respectful environment for all our customers and partners. This Customer Code of Conduct (“CoC”) outlines the expectations we have for our customers to ensure a mutually beneficial relationship.

Purpose & Scope

The purpose of this Customer CoC is to establish clear guidelines for behavior and interactions between our company and all customers and their representatives. By following these guidelines, we aim to promote a respectful, safe, and collaborative environment that supports positive and productive relationships.

This Customer CoC applies to all individuals and organizations who engage with our company in any capacity—whether we have contracted them, they have contracted us, or we are working together under a mutual agreement. It covers all forms of interaction, including in-person meetings, digital communications, and any other professional engagement. The standards outlined herein apply equally to signatories, employees, contractors, and any other individuals acting on behalf of the customer.

It is the responsibility of the customer, including the signatory or primary point of contact, to ensure that all relevant individuals within their organization are informed of and comply with the requirements of this Customer CoC.

Commitment

At INT, we are committed to upholding the same standards outlined in this Customer CoC. We believe that mutual respect and adherence to these guidelines are essential for building strong, positive relationships. Our employees will treat customers with the same respect and courtesy, communicate professionally, and honor all commitments made.

INT Core Values

At INT, our core values define who we are and guide everything we do. These values are the foundation of our culture and the driving force behind our success.

We are team players, always.
We believe in the power of collaboration and teamwork. By working together, we achieve more than we could individually. We support each other, share knowledge, and celebrate our collective successes.

We see problems as opportunities.
Challenges are a natural part of any journey. We approach problems with a positive mindset, viewing them as opportunities for growth and innovation. By embracing obstacles, we find creative solutions and continuously improve.

We constantly push the boundaries of our knowledge and perspectives.
Curiosity and learning are at the heart of our company. We strive to expand our understanding and challenge conventional thinking. By pushing the boundaries, we stay ahead of the curve and drive progress in our industry.

We believe that positive energy is the fuel of success.
A positive attitude is essential for achieving our goals. We foster an environment where optimism and enthusiasm thrive. Positive energy motivates us, inspires creativity, and helps us overcome any hurdles we encounter.

Policy

Respect and Courtesy

Treat everyone with respect and courtesy. We believe that mutual respect is the cornerstone of a positive and productive partnership. All interactions with our employees, clients, and partners should be conducted with kindness, professionalism, and consideration.

Harassment, discrimination, or any form of abusive behavior will not be tolerated under any circumstances. This includes, but is not limited to:

  • Verbal abuse such as insults, threats, or offensive jokes
  • Physical intimidation or unwanted physical contact
  • Sexual harassment, including unwelcome advances, inappropriate comments, or suggestive behavior
  • Bullying, whether in person or through digital communication
  • Discriminatory behavior based on race, gender, religion, age, disability, sexual orientation, or any other protected characteristic
  • Any conduct that demeans, humiliates, or creates a hostile environment for others.

Communicate professionally. Professional communication is essential for maintaining a respectful atmosphere. We expect our customers to use appropriate language and tone in all interactions, whether in person, over the phone, or online. This means avoiding offensive or inappropriate language, being mindful of your tone, and ensuring that your messages are clear and constructive. Professional communication helps to prevent misunderstandings and fosters a collaborative and respectful relationship.

Integrity and Honesty

Provide accurate information. Honesty is fundamental to building trust and maintaining strong relationships. We expect our customers to provide truthful and accurate information in all interactions with our company. This includes sharing correct details during registration, providing accurate data for transactions, and being transparent in communications. Accurate information helps us serve you better and ensures that all dealings are fair and reliable.

Honor commitments. Reliability and accountability are key aspects of integrity. We ask our customers to honor any agreements or contracts made with our company in a timely and responsible manner. This means meeting deadlines, fulfilling obligations, and communicating promptly if any issues arise. By honoring commitments, you demonstrate respect for our time and resources and contribute to a smooth and efficient partnership.

Act ethically. We expect our customers to act ethically in all interactions with our company. This includes avoiding any fraudulent activities, respecting intellectual property rights, and adhering to ethical standards in business practices. Ethical behavior fosters a culture of trust and respect and ensures that all parties can engage in fair and honest dealings.

Be Transparent. Transparency is crucial for maintaining integrity. We encourage our customers to be open and honest about their intentions, needs, and concerns. Clear and transparent communication helps prevent misunderstandings and allows us to address any issues effectively. By being transparent, you contribute to a positive and collaborative relationship.

Collaboration and Cooperation

Work collaboratively. Engage in cooperative and constructive dialogue with our employees and other customers. Share ideas, listen actively, and contribute to finding solutions together. Collaboration fosters innovation and ensures that everyone’s perspectives are valued.

Respect our processes and policies. Our company has established procedures and guidelines to ensure smooth and efficient operations. We ask our customers to adhere to these processes and policies, as they are designed to benefit everyone involved. Respecting our procedures helps prevent misunderstandings and ensures that services are delivered effectively.

Engage in constructive feedback. We encourage our customers to provide constructive feedback on our services and interactions. Share your experiences, suggestions, and concerns openly and respectfully. Constructive feedback helps us identify areas for improvement and enhances our ability to serve you better. To provide feedback, please email opssupport@intinc.com or contact your INT Account Manager.

Resolve conflicts amicably. Disagreements and conflicts may arise, but they should be handled with professionalism and respect. Engage in calm and rational discussions to resolve any issues. Seek common ground and work towards mutually beneficial solutions. Resolving conflicts amicably helps maintain a positive and productive relationship.

Privacy and Confidentiality

Respect privacy. We are committed to protecting the privacy of our customers and partners. We expect our customers to respect the privacy of our employees and other customers. This includes refraining from sharing personal information without consent and being mindful of privacy in all interactions. Respecting privacy helps build trust and ensures that everyone feels secure.

Protect data. Data security is a top priority for our company. We ask our customers to handle any data shared between us responsibly and securely. This includes using secure methods for data transmission, storing data safely, and following best practices for data protection. By safeguarding data, you help prevent unauthorized access and ensure the integrity of sensitive information.

Confidentiality agreements. We may enter into confidentiality agreements with our customers to protect sensitive information. We expect our customers to honor these agreements and refrain from disclosing any confidential information to third parties. Confidentiality agreements are essential for maintaining trust and protecting proprietary information.

Secure communication. We encourage our customers to use secure communication channels when sharing sensitive information. This includes using encrypted emails, secure file transfer methods, and other technologies that enhance data security. Secure communication helps prevent data breaches and ensures that information remains confidential.

Report data breaches. In the event of a data breach or security incident, we ask our customers to report it to us immediately. Prompt reporting allows us to take necessary actions to mitigate the impact and prevent further breaches. By working together, we can address security issues effectively and protect everyone’s data.

Compliance

By following this Code of Conduct, you contribute to a positive and professional atmosphere that benefits everyone. We appreciate your cooperation and commitment to upholding these standards.

Follow applicable laws and regulations. We expect our customers to adhere to all relevant laws and regulations in their interactions with our company. This includes local, state, national, and international laws that govern business practices, data protection, and industry-specific regulations. Compliance with legal requirements ensures that all activities are conducted ethically and legally.

Adhere to industry standards. Our company follows industry standards and best practices to ensure high-quality services and products. We ask our customers to also adhere to these standards, which may include guidelines for safety, quality, and ethical conduct. By following industry standards, you contribute to maintaining a high level of professionalism and integrity.

Respect intellectual property rights. Intellectual property rights are crucial for protecting innovations and creative works. We expect our customers to respect these rights by avoiding unauthorized use, reproduction, or distribution of copyrighted materials, trademarks, patents, and other intellectual property. Respecting intellectual property rights fosters a culture of innovation and fairness.

Environmental compliance. Our company is committed to sustainable practices and environmental responsibility. We encourage our customers to comply with environmental regulations and adopt eco-friendly practices. This includes proper disposal of waste, reducing carbon footprint, and supporting initiatives that promote sustainability. Environmental compliance helps protect our planet and ensures a healthier future for all.

Report non-compliance. If you become aware of any actions or behaviors that violate this Code of Conduct or applicable laws and regulations, we ask you to report them to us promptly. Reporting non-compliance allows us to address issues effectively and take necessary corrective actions. By working together, we can ensure that all interactions are conducted ethically and legally. To report non-compliance, please contact us through one of the channels listed:

Consequences

Failure to adhere to this Customer Code of Conduct may result in appropriate actions, including termination of services or partnerships.

We take breaches of this Customer Code of Conduct very seriously. Our commitment to maintaining a respectful, ethical, and lawful environment means that any violations will be addressed promptly and decisively.

Investigation Process. If we receive a report or identify a potential breach of this Code of Conduct, we will conduct a thorough investigation. This process will involve gathering relevant information, interviewing involved parties, and reviewing any evidence. We aim to ensure that all investigations are fair, impartial, and comprehensive.

Actions Taken. Based on the findings of the investigation, appropriate actions will be taken. These actions may include, but are not limited to:

  • Warnings: Issuing formal warnings to the customer regarding the breach and outlining corrective measures.
  • Suspension: Temporarily suspending services or interactions with the customer until the issue is resolved.
  • Termination: Terminating the working partnership if the breach is confirmed and deemed severe. This includes ending all contracts, agreements, and services provided to the customer.

DISCLAIMER: The actions outlined above are not exhaustive, and we reserve the right to take any action we deem appropriate in response to a violation of this Customer Code of Conduct. Our decision to take or not take any particular action does not waive our right to pursue other remedies, whether listed here or not, at any time. Each situation will be evaluated on a case-by-case basis, and we retain full discretion to determine the most appropriate course of action based on the findings of our investigation.

Communication. We will communicate the results of the investigation and any actions taken to the customer involved. Transparency is key, and we will ensure that the customer understands the reasons for the decisions made and any steps required moving forward.

Legal Action. In cases where the breach involves illegal activities, we may pursue legal action. This includes reporting the incident to relevant authorities and cooperating with any legal proceedings.

Note: This document is for informational purposes only. In case of discrepancies between this version and the website version, the website version prevails. Visit https://intinc.com/customerconduct for the latest version.

Important: By accessing or downloading this Code of Conduct, you acknowledge that you have read and understood its contents. This document is subject to change. Please check back periodically for updates.

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