Disclaimer: This Code of Conduct is intended to outline the expectations and standards for professional behavior when engaging with our company. It does not constitute a legal agreement or create any contractual rights or obligations beyond those already established in formal agreements. We reserve the right to update, modify, or amend this Code at any time without prior notice. The most current version will always be available on our website.

Download PDF

INT Inc.
Third Party and Provider Code of Conduct

Effective May 1, 2025 

Introduction

INT is committed to providing exceptional service and fostering a positive, respectful environment for all our third-party service providers. This Third-Party and Provider Code of Conduct (“TP CoC”) outlines the expectations we have for our third-party partners and service providers to ensure a successful and collaborative relationship.

Purpose & Scope

The purpose of this TP CoC is to establish clear expectations for behavior and interactions between our company and all external parties. By adhering to these guidelines, we aim to foster a safe, respectful, and productive environment that supports the success and satisfaction of everyone involved.

This TP CoC applies to all individuals and organizations who engage with our company in any capacity—whether we have contracted them, they have contracted us, or we are collaborating under a mutual agreement. It covers all forms of interaction, including in-person meetings, digital communications, and any other professional engagement. The standards outlined herein apply equally to signatories, representatives, subcontractors, and any other personnel acting on behalf of a third party.

It is the responsibility of the signatory or primary point of contact to ensure that all relevant individuals within their organization, including employees, contractors, and affiliates who may interact with our company, are made aware of and comply with the requirements of this TP CoC.

Commitment

At INT, we are committed to upholding the same standards outlined in this TP CoC. We believe that mutual respect and adherence to these guidelines are essential for building strong, positive relationships. Our employees will treat third-party partners and service providers with the same respect and courtesy, communicate professionally, and honor all commitments made.

INT Core Values

At INT, our core values define who we are and guide everything we do. These values are the foundation of our culture and the driving force behind our success.

We are team players, always.

We believe in the power of collaboration and teamwork. By working together, we achieve more than we could individually. We support each other, share knowledge, and celebrate our collective successes.

We see problems as opportunities.

Challenges are a natural part of any journey. We approach problems with a positive mindset, viewing them as opportunities for growth and innovation. By embracing obstacles, we find creative solutions and continuously improve.

We constantly push the boundaries of our knowledge and perspectives.

Curiosity and learning are at the heart of our company. We strive to expand our understanding and challenge conventional thinking. By pushing the boundaries, we stay ahead of the curve and drive progress in our industry.

We believe that positive energy is the fuel of success.

A positive attitude is essential for achieving our goals. We foster an environment where optimism and enthusiasm thrive. Positive energy motivates us, inspires creativity, and helps us overcome any hurdles we encounter.

Policy

Respect and Courtesy

Treat everyone with respect and courtesy. We believe that mutual respect is the cornerstone of a positive and productive partnership. All interactions with our employees, clients, and partners should be conducted with kindness, professionalism, and consideration.

Harassment, discrimination, or any form of abusive behavior will not be tolerated under any circumstances. This includes, but is not limited to:

  • Verbal abuse such as insults, threats, or offensive jokes
  • Physical intimidation or unwanted physical contact
  • Sexual harassment, including unwelcome advances, inappropriate comments, or suggestive behavior
  • Bullying, whether in person or through digital communication
  • Discriminatory behavior based on race, gender, religion, age, disability, sexual orientation, or any other protected characteristic
  • Any conduct that demeans, humiliates, or creates a hostile environment for others.

Communicate professionally. Third-party partners and service providers should maintain clear and professional communication with the company and customers, providing updates and addressing concerns promptly as well as always conduct themselves professionally, including adhering to dress codes, punctuality, and respectful communication. We expect our third-party partners and service providers to use appropriate language and tone in all interactions, whether in person, over the phone, or online. This means avoiding offensive or inappropriate language, being mindful of your tone, and ensuring that your messages are clear and constructive. Professional communication helps to prevent misunderstandings and fosters a collaborative and respectful relationship.

Foster a positive working environment. Third-party partners and service providers should contribute to a positive and supportive working environment. This includes being approachable, offering assistance when needed, and promoting a culture of teamwork and cooperation. A positive working environment enhances productivity and ensures that everyone feels valued and respected.

Address conflicts respectfully. Disagreements and conflicts may arise, but they should be handled with professionalism and respect. Engage in calm and rational discussions to resolve any issues. Seek common ground and work towards mutually beneficial solutions. Resolving conflicts amicably helps maintain a positive and productive partnership.

Integrity and Honesty

Provide accurate information. Honesty is fundamental to building trust and maintaining strong relationships. We expect our third-party partners and service providers to provide truthful and accurate information in all interactions with our company. This includes sharing correct details during registration, providing accurate data for transactions, and being transparent in communications. Accurate information helps us serve you better and ensures that all dealings are fair and reliable.

Adhere to contractual obligations. Third-party partners and service providers must fulfill all terms and conditions outlined in their contracts with our company.

Be accountable. Third-party partners and service providers must take responsibility for their actions and the quality of their work.

Act ethically. Third-party partners and service providers should adhere to ethical standards in their business practices, including honesty, integrity, and fairness, and act ethically in all interactions with our company. This includes avoiding any fraudulent activities, respecting intellectual property rights, and adhering to ethical standards in business practices. Ethical behavior fosters a culture of trust and respect and ensures that all parties can engage in fair and honest dealings.

Be Transparent. Transparency is crucial for maintaining integrity. We encourage our third-party partners and service providers to be open and honest about their intentions, needs, and concerns. Clear and transparent communication helps prevent misunderstandings and allows us to address any issues effectively. By being transparent, you contribute to a positive and collaborative relationship.

Collaboration and Cooperation

Work collaboratively. We believe that teamwork is essential for achieving our goals. Third-party partners and service providers should work collaboratively with the company’s employees and other service providers to achieve common goals. Engage in cooperative and constructive dialogue with our employees and other partners. Share ideas, listen actively, and contribute to finding solutions together. Collaboration fosters innovation and ensures that everyone’s perspectives are valued.

Respect our processes and policies. Our company has established procedures and guidelines to ensure smooth and efficient operations. We ask our third-party partners and service providers to adhere to these processes and policies, as they are designed to benefit everyone involved. Respecting our procedures helps prevent misunderstandings and ensures that services are delivered effectively.

Engage in constructive feedback. Feedback is a vital part of continuous improvement. We encourage our third-party partners and service providers to provide constructive feedback on our services and interactions. Share your experiences, suggestions, and concerns openly and respectfully. Constructive feedback helps us identify areas for improvement and enhances our ability to serve you better. To provide feedback, please email opssupport@intinc.com.

Resolve conflicts amicably. Disagreements and conflicts may arise, but they should be handled with professionalism and respect. Engage in calm and rational discussions to resolve any issues. Seek common ground and work towards mutually beneficial solutions. Resolving conflicts amicably helps maintain a positive and productive partnership.

Privacy and Confidentiality

Respect privacy. We are committed to protecting the privacy of our customers and partners. We expect our third-party partners and service providers to respect the privacy of our employees, customers, and other partners. This includes refraining from sharing personal information without consent and being mindful of privacy in all interactions. Respecting privacy helps build trust and ensures that everyone feels secure.

Protect data. Data security is a top priority for our company; therefore, we expect that our third-party partners and service providers ensure that any customer data they handle is kept secure and confidential, following best practices for data protection. This includes using secure methods for data transmission, storing data safely, and following best practices for data protection. By safeguarding data, you help prevent unauthorized access and ensure the integrity of sensitive information.

Confidentiality agreements. Third-party partners and service providers should honor any confidentiality agreements and refrain from disclosing sensitive information. Confidentiality agreements are essential for maintaining trust and protecting proprietary information.

Secure communication. We encourage our third-party partners and service providers to use secure communication channels when sharing sensitive information. This includes using encrypted emails, secure file transfer methods, and other technologies that enhance data security. Secure communication helps prevent data breaches and ensures that information remains confidential.

Report data breaches. In the event of a data breach or security incident, we ask our third-party partners and service providers to report it to us immediately. Prompt reporting allows us to take necessary actions to mitigate the impact and prevent further breaches. By working together, we can address security issues effectively and protect everyone’s data.

Compliance

By following this Code of Conduct, you contribute to a positive and professional atmosphere that benefits everyone. We appreciate your cooperation and commitment to upholding these standards.

Follow applicable laws and regulations. We expect our third-party partners and service providers to adhere to all relevant laws and regulations in their interactions with our company. This includes local, state, national, and international laws that govern business practices, data protection, and industry-specific regulations. Compliance with legal requirements ensures that all activities are conducted ethically and legally.

Ensure safety. Third-party partners and service providers must comply with health and safety regulations to ensure a safe working environment for themselves and others.

Report hazards. Third-party partners and service providers should promptly report any safety hazards or incidents to the company.

Adhere to industry standards. Our company follows industry standards and best practices to ensure high-quality services and products. We ask our third-party partners and service providers to also adhere to these standards, which may include guidelines for quality, and ethical conduct. By following industry standards, you contribute to maintaining a high level of professionalism and integrity.

Respect intellectual property rights. Intellectual property rights are crucial for protecting innovations and creative works. We expect our third-party partners and service providers to respect these rights by avoiding unauthorized use, reproduction, or distribution of copyrighted materials, trademarks, patents, and other intellectual property. Respecting intellectual property rights fosters a culture of innovation and fairness.

Environmental compliance. Our company is committed to sustainable practices and environmental responsibility. We encourage our third-party partners and service providers to comply with environmental regulations and adopt eco-friendly practices. This includes proper disposal of waste, reducing carbon footprint, and supporting initiatives that promote sustainability. Environmental compliance helps protect our planet and ensures a healthier future for all.

Report non-compliance. If you become aware of any actions or behaviors that violate this Third-Party and Provider Code of Conduct or applicable laws and regulations, we ask you to report them to us promptly. Reporting non-compliance allows us to address issues effectively and take necessary corrective actions. By working together, we can ensure that all interactions are conducted ethically and legally. To report non-compliance, please contact us through one of the channels listed:

Consequences

Failure to adhere to this Third-Party and Provider Code of Conduct may result in appropriate actions, including termination of services or partnerships.

We take breaches of this Third-Party and Provider Code of Conduct very seriously. Our commitment to maintaining a respectful, ethical, and lawful environment means that any violations will be addressed promptly and decisively.

Investigation Process. If we receive a report or identify a potential breach of this TP CoC, we will conduct a thorough investigation. This process will involve gathering relevant information, interviewing involved parties, and reviewing any evidence. We aim to ensure that all investigations are fair, impartial, and comprehensive.

Actions Taken. Based on the findings of the investigation, appropriate actions will be taken. These actions may include, but are not limited to:

  • Warnings: Issuing formal warnings to the third-party partner or service provider regarding the breach and outlining corrective measures.
  • Suspension: Temporarily suspending services or interactions with the third-party partner or service provider until the issue is resolved.
  • Termination: Terminating the working partnership if the breach is confirmed and deemed severe. This includes ending all contracts, agreements, and services provided to the third-party partner or service provider.

DISCLAIMER: The actions outlined above are not exhaustive, and we reserve the right to take any action we deem appropriate in response to a violation of this Third-Party and Provider Code of Conduct. Our decision to take or not take any particular action does not waive our right to pursue other remedies, whether listed here or not, at any time. Each situation will be evaluated on a case-by-case basis, and we retain full discretion to determine the most appropriate course of action based on the findings of our investigation.

Communication. We will communicate the results of the investigation and any actions taken to the third-party partner or service provider involved. Transparency is key, and we will ensure that the third-party partner or service provider understands the reasons for the decisions made and any steps required moving forward.

Legal Action. In cases where the breach involves illegal activities, we may pursue legal action. This includes reporting the incident to relevantauthorities and cooperating with any legal proceedings.

Note: This document is for informational purposes only. In the event of discrepancies between this version and the version on our website, the website version prevails. Visit https://intinc.com/thirdpartyconduct for the most up-to-date version.

Important: By accessing or downloading this Code of Conduct, you acknowledge that you have read and understood its contents. This document is subject to change. Please check back periodically for updates.

Download PDF