Why We Pursued SOC 2 Attestation

INT specializes in managing diverse service needs, from web design and branding to cybersecurity and IT operations. We know that our clients rely on us for more than just solutions – they need a trusted partner who can safeguard their sensitive information.

Attaining a SOC 2 attestation (colloquially known as a “certification”) became a strategic goal for us because it aligns with our values of security, integrity, and reliability. We wanted to reinforce to our clients that their data is secure with us and that we’re committed to meeting the most stringent industry standards.

Becoming SOC 2-compliant reinforced our credibility and gave clients added confidence in our managed services. It also helped us build an even stronger foundation to serve as a secure, trustworthy, and solutions-oriented partner.

The Challenge:

Pursuing a SOC 2 attestation was a rigorous process that required us to evaluate and strengthen many aspects of our operations. Some of the main challenges included:

  • Meeting Stringent Security Standards: SOC 2 compliance involves meticulous attention to data handling, from encryption and monitoring to access controls, across all levels of our services.
  • Integrating Cross-Functional Processes: With services ranging from web design to IT support, SOC 2 compliance required aligning processes across all teams to ensure consistency in security practices and controls.
  • Building Robust Documentation and Monitoring: SOC 2 requires in-depth documentation and continuous monitoring of processes, so we needed to develop systems to track and validate security and compliance across every facet of our service offerings.

The Solution:

To achieve SOC 2 compliance, we undertook a detailed, multi-step approach designed to ensure that security became part of our culture, not just a set of policies. Here’s how we approached the compliance process:

  1. Conducting a Risk Assessment and Gap Analysis: We began by identifying our existing strengths and areas for improvement across our operations. This initial assessment gave us a clear path for aligning with SOC 2 requirements.
  2. Strengthening Security Controls Across Teams: We enhanced security protocols, from data encryption and secure access management to regular audits and vulnerability testing. Our goal was to implement consistent controls across all our services to meet SOC 2 standards.
  3. Creating a Culture of Security: Security isn’t just a technical requirement, it’s a mindset. We worked across departments to train and instill a culture of security awareness, making sure everyone understood their role in maintaining SOC 2 compliance.
  4. Developing Comprehensive Documentation and Monitoring Systems: SOC 2 compliance requires thorough documentation, so we built systems to log and monitor security practices, access logs, and identify any anomalies. These monitoring processes continue to help us proactively manage security risks.
  5. Ongoing Compliance and Continuous Improvement: Becoming SOC 2-compliant was a significant turning point for INT, but we know security is an ongoing process. We implemented regular reviews and continuous monitoring processes to stay ahead of new threats and ensure ongoing compliance.

The Results:

Attaining a SOC 2 attestation was a transformative milestone for INT, with benefits that enhanced our operations and value to clients:

  • Enhanced Trust and Client Confidence: SOC 2 compliance reassures clients that we prioritize their data’s security and handle it with the highest standards of care, strengthening our relationships and credibility.
  • Stronger Market Position: SOC 2 compliance differentiates us from other managed service providers, positioning us as a trusted, secure partner for businesses across various industries.
  • Improved Internal Processes and Accountability: The SOC 2 process encouraged us to refine our operations, leading to more efficient and aligned internal processes that boost our overall quality of service.
  • Proactive Security Posture: With robust monitoring and ongoing compliance mechanisms in place, we’re now better equipped to anticipate and respond to emerging security risks, ensuring that we continue to protect client data effectively.

Conclusion:

Achieving a SOC 2 attestation marks an important chapter in INT’s journey. As a managed service provider, we’ve always strived to be a secure, reliable partner, and this attestation strengthens our ability to fulfill that promise. Our SOC 2 compliance is a reflection of our dedication to transparency and integrity, and we’re proud to stand as a certified partner committed to safeguarding our clients’ data.